Proudly serving Hampton Roads
& surrounding areas.
(757) 226.7417

Owner FAQs

Answers to your common questions

Am I required to make my property available to Section 8?
 No, you are not required to make your property available for Section 8. Section 8 is a voluntary program that allows homeowners to offer their home to tenants that require financial assistance from the state. Please call for additional information.

Are you licensed?
Yes, I am a license Associate Broker/Realtor and a Professional Property Manager. I also have two staff members who are also licensed agents.

Can I reach you after hours?
Yes, my number is always available to my tenants and homeowners and I can be reached at any time, including after hours. 

Can you put the money directly into my account?
At, our goal is to make it as easy and convenient as possible for our homeowners by depositing their rent proceeds each month through direct deposit or ACH into their accounts.

Do I get to see the lease or sign it?
Although, your management contract gives me the ability to sign the lease and addenda without you present, we also make sure to provide you with a copy of the signed lease.

Do you sell real estate too?
Yes, my license allows me to sell as well as manage real estate.

How and when do I get my checks? is one of the few companies that will pay you as soon as we are paid. We typically will deposit your money within 24-48 hours of receiving the rent check unless it is the weekend or a holiday. This might add additional time to getting the money into your account for you. 

How is rent collection handled?
Tenants have the option of either using Paylease, which is a third-party credit card company that we use for credit card paying tenants. Our tenants also have the option to either mail or hand deliver their rent to us.

How long of a lease do you sign?
Typically, most tenants ask for a one-year lease. We do occasionally sign longer leases providing that the homeowner has given approval for a longer lease.

How much security deposit do you charge the tenant?
We typically ask for a deposit equal to one month’s rent.

How soon can you start managing my property?
We can start managing your investment property as soon as you sign the management contract and deliver us keys.

What type of properties do you manage?
We manage single-family homes, condos, townhomes and duplexes.

What type of reports do I get and how often?
On a monthly basis, we upload your owner statement via email. You will get an email notifying you that you have a report to view. You will log in to a specific site and using log in information we provide, you will be able to view your statement.

Who holds the tenant security deposit?
Due to regulations, our managing company, At The Mall Realty, holds all escrow money in an escrow account separate from the operating account. The money is held there until such time that the tenant moves and a refund is due.

Buying or Selling?

Trust the 757RentalHomes team for all of your real estate needs in the Hampton Roads and surrounding areas., Apartment Finding & Rental Service, Virginia Beach, VA manage my property

Contact Us

757 Rental Homes
Maily Roberts Property Management
4176 S. Plaza Trail, # 216
Virginia Beach, VA 23452
Office: (757)226-7417 | Fax: (757)226-7420

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